Question 1

How should I prepare my home for a cleaning?

Accepted Answer

To maximize the efficiency and effectiveness of our services, we ask that you put away clothing, shoes, toys, dishes, toiletries, and other household items before a visit from our Cleaning Technician. This will allow your Cleaning Technician to focus on cleaning all surfaces and making your home spotless and sparkling.

Question 2

What supplies do I need to have on hand?

Accepted Answer

Your Cleaning Technician will bring all necessary cleaning products and supplies. For sanitary reasons, we require clients to have their own toilet bowl brush in each bathroom.  We also ask that you have garbage bags available for any trash bins over ten gallons.

Toilet brushes can be supplied at a cost of $5 per brush. One brush is required for each bathroom. Recurring clients will get a refund for purchased toilet brushes after their 4th recurring clean.

Question 3

Do I need to be home during my service?

Accepted Answer

While you do not need to be present for your Cleaning Technician to work their magic, you can of course do whatever works best for you. Please consider sticking around if someone must be present to let our Cleaning Technician into your home.

We require that someone 18 years of age be home if there are any minor children in the household during the time of service.

Question 4

What should I do with my pets during service?

Accepted Answer

We have certain requirements in place to safeguard your pets while prioritizing your Cleaning Technician’s comfort and security. We kindly ask you to keep any dogs or cats in your household away from our Cleaning Technicians while they are sprucing up your home. Kenneling or removing them from the home is preferred. You may also keep them behind closed doors. All smaller animals, including reptiles, should be kept in an enclosure during the service.  Your Cleaning Technician will not be able to complete your service if an unsecured pet is keeping them from cleaning your home.

Question 5

Am I able to use my own vacuum?

Accepted Answer

Our Cleaning Technician will arrive with a vacuum, but we also understand concerns you may have with using one that has been commonly used in other households.  If you prefer to use your personal vacuum, our Cleaning Technicians will be happy to accommodate your request.

Question 6

How many people will be cleaning my house?

Accepted Answer

We utilize a cleaning duo system. This is done for safety purposes, as well as to ensure your space is cleaned in a timely manner. It also provides an extra set of eyes to inspect for a job well done! A duo will be assigned at your initial clean, and that same duo will clean your house for all future cleans. We won't send anyone new to your house without prior approval from you.

Question 7

How long will my service take?

Accepted Answer

The exact duration of your cleaning session will depend on the type of service you choose.  For instance a deep clean is bound to take longer than a recurring standard cleaning as it includes more challenging and time consuming tasks.

Additionally your cleaning service will take more time if you choose to include service add-ons, such as cleaning inside of the oven or inside of the refrigerator.  Another factor that will determine the length of your service is the condition and size of your home.

Question 8

What will not be covered during my cleaning service?

Accepted Answer

Providing a safe work environment for our Cleaning Technicians is very important. To prioritize the health and safety of our staff, we will abandon services and notify you if we encounter:
significant amounts of blood, feces, vomit, urine, or any other human or animal bodily fluids
pests such as fleas, roaches, or bed bugs
illicit materials or drug paraphernalia
unsecured weapons
mold and mildew

Additionally, we will not conduct cleanings in the following areas for any service type:
bedroom closets and hall closets
outdoor spaces
under furniture
under or around numerous or fragile personal items
areas beyond the reach of a single-step stool including ceiling fans, tops of cabinets and furniture, and out-of-reach appliances

In rare occasions, we may have to cancel or reschedule a clean for excessively dirty, damaged, or cluttered homes until after the clutter/items have been picked up.

Question 9

How far are you willing to travel for residential cleaning services?

Accepted Answer

We travel up to 20 miles from Hoover, AL.

Question 10

What is your cancellation policy?

Accepted Answer

We require a 24-hour advance notice for all cancellations. Due to the high demand for our services, we will charge 25% of your fee for all appointments that are cancelled without a 24-hour notice. This fee goes directly to the Cleaning Technician who lost a job that day.

Question 11

What if I find something wrong after my service is complete?

Accepted Answer

If you happen to find an area where you feel we missed the mark, please get back with us within 24 hours of your completed cleaning to let us know.  We will work with you to setup a time to get someone back out to you and target that specific area.

Question 12

If I book a one time service can I come back for recurring services?

Accepted Answer

Yes.  If you book a one time clean you already pay for the deep clean price.  As long as you book your recurring cleaning to happen within a month of the one time clean you will not have to pay for the deep clean again, and will receive the recurring service price break.

Question 13

Are you licensed and insured?

Accepted Answer

Yes. We are currently licensed in the state of Alabama and are also insured.

Question 14

How will I let the cleaners into my house?

Accepted Answer

If you are unable to be home at the time of cleaning you can leave a key, or access code for our cleaners to get into your home.  If you have a wifi enable garage door our cleaners can also give you a call when they arrive to gain entry through the garage.

Frequently asked questions